Tangicloud Support Plans

As Tangicloud enters its 10th year in business, we are proud to share that we have not increased our software pricing for any customer, even as our staffing and operating costs have continued to rise. We remain committed to keeping our software costs at the same levels as prior years.

As we grew, we also did not charge for any support services, and now we need to provide some cost-effective options to help manage the increasing demands on our support team.
 
We recognize that our customers have different support needs and will benefit from continuous engagement with our experts. Both Business Central and Tangicloud Fundamentals continue to offer additional functionality, and we want to help all customers reap the benefits of new software improvements.
 
The choice of plans is designed to be fair based on the size of your software investment. As we increase our standard billing rate to $280 per hour, these plans also provide opportunities to budget lower costs into your annual plans.

Silver Plan

Email support for customers who need minimal assistance.
10% Of Annual Software Fee
  • Knowledgebase Access
  • 24 hour response time (normal business hours)
  • Services @ $70 per 15 minute increments
  • Updates to Production environment(s)
  • After hours billed at 150%
  • No additional charges for defects
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Gold Plan

For customers using advanced apps and customizations
15% Of Annual Software Fee
  • All Silver plan features
  • 8 hour response time (normal business hours)
  • Services @ $65 per 15 minute increments
  • Up to 30 minutes of diagnosis included
  • One-hour service per quarter provided at no charge
  • Quarterly System Review Meeting
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Platinum Plan

For customers needing specialized care
25% Of Annual Software Fee
  • All Gold plan features
  • 4 hour response time (normal business hours)
  • Services @ $60 per 15 minute increments
  • Up to 60 minutes of diagnosis included
  • Two-hours service/quarter provided at no charge
  • Quarterly System Review Meeting
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NOTES:

      1. Normal business hours are 8am to 5pm Mountain Standard Time.
      2. Quarterly service hours may be used for training, development or consulting advice
      3. “Ad-hoc” support to customers without a plan will be billed at $90 per 15-minute increments
      4. Annual pre-paid hours packages are available at discounts from our normal $280 per hour billing rate: 20 hours @ 10%, 50 hours @15%, 100 hours @ 20%. Hours must be consumed within 12 months of purchase date.
      5. Support plans will be pro-rated to your software renewal date so you only get one annual renewal for both software and support.