Littleton, CO — 11/1/2023 — Tangicloud Technologies, Inc., a leading provider of cloud-based fund accounting solutions, is thrilled to announce the promotion of James Herrett to the role of Chief Customer Officer (CCO). This key appointment reflects the company’s ongoing commitment to offering unparalleled fund accounting solutions and customer service.
James brings more than two decades of expertise in fund and grant accounting systems for nonprofit and government organizations. He has been a core member of teams led by Tangicloud CEO Jay Malik at both Serenic and Tangicloud.
The Best Gets Even Better
As Chief Customer Officer, James will spearhead all customer-facing operations, encompassing implementations, enablement with our partners, support, and product management. His comprehensive role is a testament to Tangicloud’s commitment to being the industry’s best fund accounting solution.
“I’m excited about James stepping into his new role as Chief Customer Officer,” said Tangicloud President Steve Potts. His experience is going to take our customer service from great to out-of-this-world. This isn’t just a promotion; it’s us doubling down on our commitment to our partners and customers. Get ready for some exciting times ahead from Tangicloud!”
The Perfect Match for Continuity and Growth
James’ history of working alongside Jay Malik in Customer service provides a powerful continuity to the Tangicloud brand.
“James has always been an invaluable asset,” said Jay Malik, CEO of Tangicloud. “His promotion is not just a recognition of his skills but also an investment in our commitment to our customers and partners.”
A Future-Proofed Commitment
James’ leadership will play an instrumental role in maintaining Tangicloud’s remarkable 100% customer renewal rate. His Customer service experience and focus align perfectly with the company’s long-term strategy, especially as Tangicloud continues to grow with strategic hires like Steve Potts as President one year ago.
About Tangicloud Technologies, Inc.
Based in Littleton, CO, Tangicloud Technologies provides a comprehensive Fund Accounting ISV solution that extends Microsoft Business Central to serve the unique needs of nonprofit and government organizations. Tangicloud is proud to be the first and only fund accounting solution fully integrated with Business Central Online.